FAQ

Signing up is fast. Click “Sign Up,” enter your name, email, date of birth, and choose a secure password. You’ll need to confirm your email and provide your country and preferred currency (Bitcoin, USD, or EUR). Once your account details are confirmed, you can deposit, claim eligible promos, and start playing. For step-by-step help during sign-up, visit our registration page or contact support via live chat.

SlotPal’s Welcome Bonus Package covers your first four deposits, up to $/€2,000 total: 100% up to $/€500 (1st), 50% up to $/€500 (2nd), 100% up to $/€500 (3rd), and 50% up to $/€500 (4th). Minimum deposit is $/€10. Winnings from bonus play are subject to wagering: 40x on slots, keno, and scratchcards, and 400x on blackjack and roulette. Bonuses are non-sticky, valid for 30 days, and capped at a max cashout of 10x the bonus amount. Opt in during deposit to activate the offer.

SlotPal does not list a standard no-deposit code in its primary promotions. No-deposit offers are rare and may be issued as limited-time incentives to specific players. Check the Promotions page regularly and your account inbox for targeted offers. If you believe you qualify for a no-deposit credit, contact support at support@slotpal.com to confirm.

You can fund your account with Bitcoin, Visa, or MasterCard, and other options may be available regionally. Minimum deposit is $/€10 for bonuses; processing times vary—card deposits are usually instant, cryptocurrency deposits clear quickly, and bank transfers may take longer. Withdrawals require verification and processing times depend on the method; crypto and e-wallets are typically fastest. Some promotions exclude crypto deposits from bonus eligibility—check terms before depositing.

Wagering requirements determine how many times you must play through bonus funds before withdrawing winnings. For example, a $100 bonus with a 40x wagering requirement means you must place $4,000 in qualifying bets on eligible games. Slots, keno, and scratchcards count 100% toward wagering; table games and live casino typically contribute less and may be subject to a 400x requirement. A maximum cashout limit of 10x the bonus applies. Always read the promotion’s terms for game contributions and time limits.

Yes. SlotPal’s site is fully optimized for iOS and Android browsers, so most games run smoothly on phones and tablets. The mobile site mirrors the desktop lobby, including slots, live dealer rooms, and promotions. Where available, native apps may be offered for certain regions—check the site footer or your device app store. If a game won’t load, clearing your browser cache or updating the app usually fixes the issue.

SlotPal features a large library of slots, table games, video poker, scratchcards, and live dealer titles from top providers. You’ll find content from NetEnt, Evolution Gaming, Pragmatic Play, Microgaming (Apricot), Yggdrasil, Play’n GO, Big Time Gaming, Red Tiger, Betsoft, BGaming, and many more. Progressive jackpots, branded slots, and diverse volatility options are available. Game availability may vary by jurisdiction and device.

SlotPal operates under a regulated gaming framework to ensure fairness and player protection. Licensing details and the current regulator are listed in the site footer—always check that information to confirm availability in your jurisdiction. Players must meet age and local legal requirements to register and play (18+ generally, 19+ for Canada where applicable). If your region is restricted, the site will prevent registration.

To comply with anti-money-laundering rules and protect your account, SlotPal may request proof of identity, address, and payment method. Typical documents include a government-issued photo ID (passport or driver’s license), a recent utility bill or bank statement showing your address, and a screenshot or photo of the card or crypto-wallet used for deposits (with sensitive digits obscured). Verification speeds up withdrawals and is required for certain bonuses.

First, try basic troubleshooting: refresh the page, clear your browser cache, or switch to a different browser or device. If issues persist, check for scheduled maintenance notices on the site. Gather details—screenshots, device type, browser version, and the steps that produced the error—and contact support via live chat for real-time help or email support@slotpal.com. Our team will guide you through fixes or escalate to technical specialists if needed.

SlotPal uses industry-standard security measures, including SSL encryption, secure payment processing, and strict internal access controls to protect personal and financial data. Accounts are monitored for suspicious activity, and two-factor authentication may be available for extra security. For help, live chat is available on the site, and you can reach support by email at support@slotpal.com. For disputes or sensitive issues, submit a ticket so our team can investigate.

SlotPal promotes safe play and offers tools like deposit limits, wager limits, session reminders, time-outs, and self-exclusion. You can set or change most limits in your account settings, or ask support to apply limits on your behalf. If you feel gambling is becoming problematic, use the self-exclusion option and seek help from local support organizations. Remember, gambling should be entertainment—never chase losses, and only wager what you can afford to lose.